Policies

We want to ensure complete customer satisfaction. If you have questions, do not hesitate to ask!

 

ORDERS

All in-stock items will be shipped within 48-72 hours from the time of purchase.  At this time, we are experiencing delays with suppliers, and items are taking longer than normal to arrive at our store.  We will contact you with updates on your order. 

If you are curious or unsure how long an order may take, please contact us at info@perthcountymoto.com or 519-305-6686!  We are here to help and can answer any questions before or after purchase.

PLEASE CHECK YOUR SPAM OR JUNK FOLDER FOR ORDER CONFIRMATION AND SHIPPING NOTIFICATIONS

SHIPPING

Perth County Moto ships throughout Canada, the United States, and internationally. Shipping rates are calculated at checkout based on your destination, order size and weight, and the shipping service selected.

Canada

Standard and expedited shipping options are available where supported by the carrier. Rates are calculated at checkout.

United States & International

Available shipping options and rates are calculated at checkout. Delivery times vary depending on destination, carrier and customs processing.

Customers are responsible for any applicable duties, taxes, brokerage fees or import charges.

If a shipment is refused or returned to us because duties, taxes or import fees were not paid, any costs incurred by Perth County Moto may be deducted from the refund.

Oversized Items

Frames, tires and other large or heavy products may have different shipping options or rates based on their size and weight.

Processing Time

Most in-stock orders ship within 48–72 hours, Monday through Friday. Tracking information will be provided once your order ships.

Local Pickup

Local pickup is available at our Stratford store during regular store hours.

If you have questions about shipping before placing an order, please contact us.

Questions?

If you’re unsure about shipping options, oversized items, or international taxes, shoot us a message — we’ll help you out before you hit “buy.”

CONTACT US

info@perthcountymoto.com or

519-305-6686

RETURN & REFUND POLICY

Perth County Moto wants you to be happy with your purchase. Eligible products may be returned for a refund, exchange, or store credit within 30 days of delivery, subject to the conditions and exclusions below.

RETURN CONDITIONS

To be eligible for return, an item must be:

  • Unused, unworn, uninstalled, and in the same condition in which it was received.

  • In its complete, undamaged original packaging.

  • Accompanied by the receipt or other proof of purchase.

  • Approved for return by Perth County Moto before it is shipped or brought to the store.

Submitting a return request does not guarantee that the return will be approved. Products sent to Perth County Moto without prior authorization may be refused.

A restocking fee of up to 20% may apply.

FINAL SALE AND RETURN EXCLUSIONS

The following products are final sale and are not eligible for return or exchange:

  • Sale and clearance items.

  • Special-order products.

  • Cameras, electronics, electrical components, communication systems, and related electronic accessories.

  • Helmets and headwear.

  • Footwear.

  • Tires.

  • Parts that have been opened, installed, used, damaged, or removed from their original packaging.

  • Gift cards.

Final-sale exclusions do not limit any applicable manufacturer’s warranty for a defective product.

If you have questions about sizing, compatibility, or whether a product is eligible for return, please contact us before purchasing at info@perthcountymoto.com.

ONLINE PURCHASES — SUBMITTING A RETURN REQUEST

To request a return:

  1. Click the profile icon in the store’s navigation or access your customer account here.

  2. Enter your email address and click Continue.

  3. Open the email sent to you and copy the six-digit verification code.

  4. Return to the online store and enter the verification code.

  5. Select the applicable order and products.

  6. Choose a return reason, add any relevant details, and click Request return.

Please wait for approval and return instructions before sending or bringing the product back.

Customers are responsible for arranging and paying for return shipping unless Perth County Moto confirms that the wrong product was shipped or that the product arrived damaged. Perth County Moto may provide a return label when available; the cost of that label will be deducted from the refund unless the return resulted from an error by Perth County Moto.

Returned products remain the customer’s responsibility until they have been received and inspected by Perth County Moto. We recommend using a tracked and insured shipping service. Perth County Moto is not responsible for return shipments that are lost or damaged in transit.

IN-STORE RETURNS OF ONLINE PURCHASES

Before returning an online purchase in person, please submit a return request using the instructions above. In the return-reason field, include the note: “Return in person — no shipping label required.”

Please wait for approval before bringing the product to the store.

SHIPPING CHARGES AND FREE-SHIPPING ORDERS

Original shipping charges are non-refundable.

If an order received free or subsidized shipping and an eligible product is returned, Perth County Moto’s actual outbound shipping cost may be deducted from the refund.

Customers are responsible for all return-shipping expenses unless the return resulted from an error by Perth County Moto.

INCORRECT, INCOMPLETE, OR UNDELIVERABLE ADDRESSES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the shipment, an inaccessible delivery location, or unpaid duties, taxes, customs, or brokerage charges:

  • The original shipping charge is non-refundable.

  • For orders that received free or subsidized shipping, Perth County Moto’s actual outbound shipping cost may be charged or deducted.

  • Any return shipping, duties, taxes, customs, brokerage, carrier fees, or other nonrecoverable costs incurred by Perth County Moto will be charged to the customer or deducted from any approved refund.

  • Final-sale products remain final sale and will not become returnable because the shipment was undeliverable.

  • If reshipment is approved, the customer must provide a complete address and pay all outstanding charges and new shipping costs before the order is sent again.

No refund or reshipment will be processed until the product has been returned to Perth County Moto and inspected.

UNITED STATES AND INTERNATIONAL ORDERS

International customers are responsible for all applicable duties, taxes, customs charges, brokerage fees, and import requirements.

Shipping charges, duties, taxes, customs fees, brokerage fees, return charges, currency-conversion costs, and other expenses incurred by Perth County Moto are non-refundable and may be deducted from any approved refund.

REFUNDS

Approved refunds are issued only after the returned product has been received and inspected.

Refunds will be issued to the original payment method, less any applicable shipping charges, restocking fees, duties, taxes, customs charges, brokerage fees, or other permitted deductions.

Please allow up to five business days after approval for Perth County Moto to process the refund. Your bank or payment provider may require additional time to post it to your account.

WRONG OR DAMAGED PRODUCT RECEIVED

If your order arrives damaged or you receive the wrong product, please submit a return request and select “Wrong or damaged item.” Include photographs and a description of the problem.

Please retain the product, original packaging, shipping carton, and all packing materials while we review the claim.

If Perth County Moto approves the claim, reasonable return-shipping costs will be covered by Perth County Moto.

SPECIAL-ORDER POLICY

Full or partial payment is required before a special-order product is ordered.

All special-order products are final sale and non-refundable unless Perth County Moto supplied a product different from the one ordered or the product is covered by an applicable manufacturer’s warranty.

WARRANTY

Products are covered by the applicable manufacturer’s warranty, where available. Warranty eligibility, coverage, repair, replacement, and processing times are determined by the manufacturer.

Final-sale status does not automatically exclude a product from manufacturer warranty coverage. Damage caused by misuse, improper installation, accidents, wear and tear, unauthorized modifications, or failure to follow the manufacturer’s instructions is not considered a manufacturing defect.

Please contact info@perthcountymoto.com for assistance with a potential warranty claim.

RETURN ADDRESS

Approved returns sent through Canada Post should be addressed to:

Perth County Moto — Returns
2980 Forest Road
Stratford, Ontario
N5A 6S5
Canada