Policies
We want to ensure complete customer satisfaction so, if you have questions, do not hesitate to ask!
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ORDERS
All in stock items will be shipped within 48-72 hours from time of purchase. At this time, we are experiencing delays with suppliers and items are taking longer than normal to arrive at our store. We will contact you with updates on your order. If you are curious or unsure how long an order may take, please contact us at info@perthcountymoto.com or 519-305-6686! We are here to help and can answer any questions before or after purchase. PLEASE CHECK YOUR SPAM OR JUNK FOLDER FOR ORDER CONFIRMATION AND SHIPPING NOTIFICATIONS SHIPPING At Perth County Moto, we do our best to get your gear packed up and on the road fast. Whether it’s a helmet headed to Halifax or a jacket bound for Brisbane, we ship worldwide with care and transparency — no surprises. CanadaFlat Rate: $18 CAD Free Shipping: Orders $200+ CAD (before tax) Oversized Items: Frames, tires, and other heavy or bulky products are marked “oversized” and use calculated carrier rates. These are not eligible for free shipping. We aim to ship all in-stock orders within 48–72 hours (Mon–Fri). You’ll receive tracking once your package leaves the shop. United StatesFlat Rate: $22 CAD Free Shipping: Orders $250+ CAD Oversized Items: Excluded from free shipping (calculated rates apply) Most U.S. orders arrive within 5–10 business days, depending on customs and location. Duties and taxes are the buyer’s responsibility. Europe & 🇬🇧 United KingdomOrders under $200 CAD: $25 CAD flat rate Orders $200–$400 CAD: $40 CAD flat rate Orders $400+ CAD: Free shipping Oversized Items: Calculated rates apply (not eligible for free shipping) European customers often order premium or hard-to-find gear from us — thanks for supporting independent shops like ours! We’ll make sure your order is well-packed and customs-ready. AustraliaOrders under $200 CAD: $30 CAD flat rate Orders $200–$400 CAD: $45 CAD flat rate Orders $400+ CAD: Free shipping Oversized Items: Calculated rates apply (not eligible for free shipping) Australian customers — you folks are legends! We know shipping from Canada can be a trek, but we do everything we can to keep it affordable and reliable. Everywhere ElseCalculated shipping based on carrier rates + $10 CAD handling fee Free shipping not available Oversized items ship at carrier cost If your country doesn’t appear at checkout, contact us and we’ll see what we can do. Processing TimeMost in-stock orders ship within 48–72 hours (Mon–Fri). We’re a small, hands-on shop — every order is packed by real riders, not robots. Local Pickup (Stratford, Ontario)We love seeing our local community. Choose “Pick up in store” at checkout and we’ll have your order ready during regular shop hours. Questions?If you’re unsure about shipping options, oversized items, or international taxes, shoot us a message — we’ll help you out before you hit “buy.” CONTACT US info@perthcountymoto.com or 519-305-6686 |
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. RETURN POLICY Perth County Moto wants to make sure you are happy with every purchase from us. We will gladly accept items for return, exchange, or store credit within 30 days from the date of the original purchase (exclusions apply). Any product you return/exchange must be in the same condition you received it and in the original packaging. Please keep the receipt. Exclusions: Sale items, special orders, helmets, headwear, footwear, and opened/used parts. Re-stocking fee (20%) may apply. If you are concerned or have questions about sizing, please contact us at info@perthcountymoto.com and we would be happy to help! ONLINE PURCHASE - Submit a return requestClick the profile icon in the store's navigation, or click here, and then request a return.1. Log in to your account:
2. Click the order that you want to submit the return for.3. If your order has more than one item, then select the items that you want to return.4. Select a return reason and add a note for the store.5. Click Request Return. If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund minus the cost of return shipping. Upon approval, refunds or store credit will be issued within 5 days.If you are returning your online purchase in-store. Please complete the return request and on the screen with the return reason, leave a note 'Return in person - no shipping label required.' Please wait for the return request to be approved before returning the item to the store.US & International Customers, if charges (shipping, duties, customs) are incurred by Perth County Moto, the amount will be provided and deducted from the final refund.Mailing address for returns (via Canada Post):Perth County Moto - Returns2980 Forest Road, Stratford, ON, N5A 6S5Wrong or Damaged Item Received: Please complete the return request and select 'wrong or damaged item' and we will contact you for further information. If approved, the shipping charges will be covered by Perth County Moto.SPECIAL ORDER POLICYPerth County Moto requires full or partial payment on all special order prior to ordering. All special order products are non-refundable. WARRANTYPerth County Moto offers standard Manufacturer warranty conditions on products (exclusive to Final Sale or Clearance items). Please contact us directly for specific Manufacturer warranty information.
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