Policies

We want to ensure complete customer satisfaction so, if you have questions, do not hesitate to ask!

 

Return Policy

Perth County Moto wants to make sure you are happy with every purchase from us.  We will gladly accept items for return, exchange or store credit within 60 days from date of purchase (exclusions apply).  Any product you return/exchange must be in the same condition you received it and in the original packaging. Please keep the receipt.  

Exclusions:  Final Sale items (clearance, special order, helmets and opened/used parts).  Re-stocking fee (20%) may apply.

Online Purchases:  Please contact us (before shipping) at info@perthcountymoto.com if you wish to return or exchange an item.  The policy listed above applies to online purchases.  We will be happy to discuss your reason for return/exchange and provide a return authorization number.  This number needs to be included on the shipping label as well as packing slip inside package.  Shipping costs associated with returns are the responsibility of the purchaser.  US customers, please send packages via USPS and mark packages as return or gift.  If charges (shipping, duties, customs) are incurred by Perth County Moto, the amount will be provided and deducted from final refund.  Upon approval, refunds or store credit will be issued within 5 days.

Mailing address for returns:

Perth County Moto - Returns (include return authorization number here)    

41 Market Place,

Stratford, ON N5A 1A4

Alternatively, Perth County Moto will gladly accept returns and exchanges from online purchases directly in store.

Wrong or Damaged Item Received:  Please contact us at info@perthcountymoto.com and we will arrange to replace wrong or damaged items and pay return shipping charges.

 

Special Orders Policy

Perth County Moto requires a 50% deposit on all special order (items over $100).  This is non-refundable and must be received prior to ordering.  All special order products are non-returnable.

Ordering Policy

Perth County Moto submits ALL supplier orders on the 1st and 15th of the month.  Contact us if you wish to add an item to the list.  Rush orders accepted but may be subject to 10% surcharge.

Warranty

Perth County Moto offers standard Manufacturer warranty conditions on products (exclusive to Final Sale or Clearance items).  Please contact us directly for specific Manufacturer warranty information.