Policies

All in stock items will be shipped within 48-72 hours from time of purchase.  At this time, we are experiencing delays with suppliers and items are taking longer than normal to arrive at our store.  We will contact you with updates on your order. 

If you are curious or unsure how long an order may take, please contact us at info@perthcountymoto.com or 519-305-6686!  We are here to help and can answer any questions before or after purchase.

PLEASE CHECK YOUR SPAM OR JUNK FOLDER FOR ORDER CONFIRMATION AND SHIPPING NOTIFICATIONS

SHIPPING

Shipping costs are a flat $15 for all Canadian orders.  Does not include over sized items.

Pick up in store is available, please select 'pick-up in store' and we will contact you when your order is ready.

Please contact if you have any questions or experience technical issues during checkout. 

CONTACT US

info@perthcountymoto.com or

519-305-6686

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RETURN POLICY

Perth County Moto wants to make sure you are happy with every purchase from us.  We will gladly accept items for return, exchange, or store credit within 30 days from the date of the original purchase (exclusions apply).  Any product you return/exchange must be in the same condition you received it and in the original packaging. Please keep the receipt.  

Exclusions:  Sale items, special orders, helmets, headwear, footwear, and opened/used parts.  Re-stocking fee (20%) may apply.

If you are concerned or have questions about sizing, please contact us at info@perthcountymoto.com and we would be happy to help!

ONLINE PURCHASE - Submit a return request

Click the profile icon in the store's navigation, or click here, and then request a return.

1. Log in to your account:

• in the email field, enter your email address, and then click Continue.
• in your email account, open the email sent from our store and copy the six-digit verification code included in the email.
• go back to the online store, and then enter a six-digit verification code.

2. Click the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click Request Return.  If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label.  After the product is returned, you receive a refund minus the cost of return shipping.  Upon approval, refunds or store credit will be issued within 5 days.

If you are returning your online purchase in-store.  Please complete the return request and on the screen with the return reason, leave a note 'Return in person - no shipping label required.'  Please wait for the return request to be approved before returning the item to the store.

US & International Customers, if charges (shipping, duties, customs) are incurred by Perth County Moto, the amount will be provided and deducted from the final refund.

Mailing address for returns (via Canada Post):

Perth County Moto - Returns  

2980 Forest Road, Stratford, ON, N5A 6S5

Wrong or Damaged Item Received:  Please complete the return request and select 'wrong or damaged item' and we will contact you for further information.  If approved, the shipping charges will be covered by Perth County Moto.

SPECIAL ORDER POLICY 

Perth County Moto requires full or partial payment on all special order prior to ordering.  All special order products are non-refundable.

WARRANTY

Perth County Moto offers standard Manufacturer warranty conditions on products (exclusive to Final Sale or Clearance items).  Please contact us directly for specific Manufacturer warranty information.